what. AG
Account Manager - SME clients (German focus)
Languages
German, English
Skills
Google Ads, UX, WordPress, SEO
Job description
ACHTUNG - diese Stelle kann auch remote ausgeführt werden. Bitte Bewerbung mit Anschreiben und Intro-Video senden We are looking for a German speaking account manager to join our growth hacking agency with headquarters in Zurich. In your role you will manage & develop the portfolio of SME clients. The clients that we work with are established and stable SMEs with innovative services and products. Your task will be to implement and think creatively to identify new opportunities to acquire, retain or activate end customers. You will get to know our clients and all aspects of our business quickly, so ideally you should be quick to learn, digitally savvy, a great communicator and not afraid of getting your hands dirty. This is a great opportunity to work with and learn from experienced professionals, gain insight into the latest digital trends and make an impact as a valued team member.Responsibilities
- Drive business performance - understand client’s business goals, monitor and steer performance of campaigns and projects to achieve these goals.
- Project delivery - according to the offer & client guide, incl. raising tasks, keeping project management tools up to date.
- First point of contact for clients - ensure clients are regularly kept up to date and happy, schedule calls and updates. Translate technical language to plain client communication, involve the team when needed.
- Internal team management - to ensure common understanding of the client’s goals’ and tasks, coordination of tasks to ensure they are completed inline with client expectations, quality, deadlines and budget.
- Project controlling - aim to achieve profitability of projects, balance profitability and client happiness, ensure efficient use of internal resources, reviewing internal worklogs.
- Sales support - drive the contract renewals to ensure continuity between projects. Contribute to the new client acquisition. Creation of concepts, roadmaps, offers for new and existing clients.
- Establish offers, processes, workflows for the SME portfolio - e.g. create structured simplified offers that fit the needs of an SME and a lean reporting process to satisfy the needs of the clients.
- Following account management procedures - incl. checklists, budget controls, meeting protocols, monthly structure, timely sign-off of invoices and accurate billing.
- Process improvements - templates and process improvements to streamline and grow the SME portfolio and business unit.
Job requirements
- Deep experience of one digital domain e.g. Google Ads, UX, WordPress, digital analytics, social ads, SEO.
- Understanding fundamentals of business, branding, marketing and sales
- High level of organisation and attention to detail
- Native German speaker
- Fluent Business English (C1)
- Consulting, customer service & sales experience
- Experience working in a service environment
- Leadership
- Strong written and verbal communication skills
- Creative and flexible work environment on site or remote
- Opportunity to conduct and build your own role at a modern company
- Access to individual training and guidance
- Ability to experiment and work on exciting projects
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what. AG
https://what.digital/We started the company with the goal to power new ventures with our growth and product services. We quickly learned that our lean approach not only resonates very well with startups, but also fits SMEs and corporates looking for help with their digital initiatives. what. was founded on and uses the principles of the lean start-up method that favours experimentation, user-feedback, and adaptive iterative approaches that greatly reduce the time and financial investment as well as increase chances of success. Since our inception in 2015, we’ve built a name for ourselves as an elite, multinational firm with the people and passion to craft meaningful experiences and a methodology that delivers results. While our headquarters are located in Zurich, Switzerland, we have a team of over 50 experts around the globe serving businesses across industry. From Top 100 Swiss startups, modern SMEs and corporate product ventures, our systematic use of the lean start-up model has been implemented in operations of every size for guaranteed, consistent quality and efficiency rarely seen in agencies.
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