Operations manager (80-100%)

We are hiring an Operations manager to join our amazing team of A+ people and together build the Marko brand. If you are up for a challenge and you want to make an impact, talk to us today at jobs@marko.ch You will be directly involved in building and executing our operations and customer care strategy as well as its processes, that supports and excites our users, and as such helps expand the circular economy. Impact: Devise and improve the customer care processes for a hyper-growth startup with the ambition to do good for society and the planet. Excellence: Perfect your craft as we grow the business through all growth stages. Ownership: You own your work and are responsible for delivering results. Work directly with the COO in shaping the way we interact with our users, and share your learnings about their needs with the whole company. What you'll do (responsibilities)

• You will be working directly with the COO and the product team, as we build up our dynamic and hyper-growth tech start-up. As such, your work will touch on a variety of tasks, including but not limited to:
• You will be responsible for building up the general stakeholder management incl. retailers, sellers & buyers.
• You will support the C-level in business development tasks based on the knowledge gathered from your direct client interactions.
• You will lead a small but efficient customer care team which are the first persons our users talk to and answer customer inquiries that reach Marko via the various channels (email, social media, etc.).
• You will build the strategy and make decisions on toolings and processes to deliver reports on how to optimize our business.
• You leverage your understanding of our users’ needs, to distribute learnings to relevant roles within the company.
• You work with our marketing, tech and product partners to ensure that customer issues are resolved quickly and sustainably.
• You'll help us continuously develop and improve our customer service processes, to keep service quality high as our customer base grows rapidly.
• You will aid your team in answering complex customer inquiries.

What we are looking for (qualifications)

• We are looking for an ambitious, entrepreneurial-driven and creative young professional with a passion to grow both personally as well as professionally. We value initiative, curiosity, and the ability to manage a variety of tasks. We are looking for someone that takes ownership and takes pride in their work.
• You have 3+ year of operations experience preferably in a direct-to-consumer start-up.
• You want to grow and use your skills to broaden your knowledge not just in operations but also business development, product, marketing and tech.
• You have a passion for e-commerce.
• You write and speak German and English fluently; French & Italian would be a plus.
• You like interacting with people and are not afraid of taking initiative in solving complicated problems.
• You have a hands-on mentality, and are only satisfied when our customers’ problems are solved and they are happy.
• You can cope in a start-up environment where many problems arise for the first time ever and processes are always changing.
• You are communicative, empathetic and can’t wait to transfer our enthusiasm for Marko to our customers 😃.

What we offer (compensation & benefits)

• We want you to be happy. If there are any other benefits that are important to you, we'd like to hear about them.
• Competitive salary and equity — Multiple options based on your desire for ownership.
• Growth opportunity — Option to lead a team and become head of your department.
• Shape the future — Reimagine shopping behaviors in Switzerland and abroad.
• Mental health support — You deserve to be happy and therapy can sometimes help.
• Work from wherever you like — Work from home, Co-Working spaces or spend time with the team in Zürich.

How to apply Do you want to learn more about how you can make an impact? We'd love to talk! Email us directly at jobs@marko.ch

• Include this role's title in your subject line.
• Send along links that best showcase any relevant content/ writing samples you've created.
• Tell us briefly why you are interested in joining Marko.
• If your profile doesn’t perfectly match your experience, you can still apply because we are always looking for energetic talents.